User Research Questions - Consolidated

30-MIN Version:

Identifying Current Problems in Product Development:

Current Process:

1. Can you walk me through your current process for designing, creating, and manufacturing cosmetic products?
2. What are the main challenges you face during the product development process?
3. What specific challenges do you encounter when collaborating with vendors or manufacturers?

Supply Chain:

1. How do you manage communication and coordination with your suppliers and manufacturers?
2. What do you value in a manufacturer, supplier, or vendor?
   1. Ethical standards and other criteria
   • Country of origin and quality of craftsmanship
   • The importance of having a vetted and reliable manufacturer for your peace of mind
3. Have you experienced any challenges due to lack of visibility or information from your suppliers? If so, can you describe these situations?

Identifying Useful Tools:

Current Tools and Platforms:

1. What tools or platforms, if any, do you currently use to manage your product development and packaging process?
2. In what ways do you believe technology could better support your product development and supply chain management?

Desired Features:

1. What features would be most important to you in an onboarding and project management tool specifically designed for cosmetic product development?
2. How would you ideally like to receive updates and notifications from vendors?

Data and Analytics:

1. How important is data and analytics in your decision-making process?